Refund policy

BrandKoka.com

Thank you for shopping at BrandKoka.com. We are committed to delivering high-quality products with a smooth shopping experience. Please review the shipping and return policy below.

1. Shipping Details

Shipping Timeline

  • Orders are shipped within 2–3 days after confirmation.

  • Delivery usually takes 7–10 days, depending on your location.

Delays or Issues

Delays may occur in case of:

  • Product availability issues

  • Courier or logistics delays

In such cases, customers will be informed through email or WhatsApp immediately.

Shipping Communication

Once your order is shipped, a tracking number will be shared with you.

Shipping Fee

  • Free shipping on most products.

  • Some items may include shipping charges, depending on product category.

2. Refund, Return & Exchange Policy

We only offer return, refund, or exchange in the following situation:

✔️ Product is damaged

or

✔️ Product is defective

There are no returns or exchanges for size, color preference, wrong selection, or any other personal choice reason.

How to Request Return or Exchange

Email or WhatsApp us with your order details:

Email: Brandkokaofficial@gmail.com



WhatsApp: +91 88288 20200

 

Please share:

  • Order number

  • Issue description

  • Clear unboxing video

Unboxing Video Requirement

To approve damage or defect claims, a clear unboxing video is mandatory.

The video must show:

  • The sealed package

  • Opening process

  • Condition of product

Without a valid unboxing video, BrandKoka reserves the right to reject return or exchange requests.

Product Condition

Item must:

  • Be unused (unless damaged in transit)

  • Have original tags & packaging

  • Should show actual shipping damage (not post-delivery damage)

3. Refund Process

Once approved:

  • Refund will be issued within 5–7 working days

  • Refund will be processed back to original payment mode

4. Non-Returnable Items

We do NOT offer return/exchange for:

  • Wrong size ordered

  • Wrong product selection

  • Personal dislike

  • Products without unboxing video

  • Sale or discounted items (unless damaged)

5. Damaged / Defective Products

If your order arrives damaged:
You must notify us within 48 hours of delivery

Provide:

  • Unboxing video

  • Photos of damaged items

  • Complete packaging photos

Once approved:
We will replace or refund the item as per availability.

6. Additional Notes

  • All refunds & exchanges are subject to approval

  • BrandKoka reserves full rights in case policy terms are not met

💬 Need help?

Email: Brandkokaofficial@gmail.com

WhatsApp: +91 88288 20200

We’re always here to help!